Embedded

Agentic AI is embedded seamlessly into the user experience

An agentic AI concierge

That walks you through your product options following a search

An agentic AI-assisted onboarding

Connecting the dots between the UI, user questions and onboarding needs

Agentic claims or home loan processing

Working in the background to validate data, liaising between parties and processing compliantly

Direct

Agentic AI is accessed directly by a user

AI chatbot assistants

Like Taste's "TasteBud" or Bunnings AI

An AI hiring and recruiting platform

To navigate, understand and take action within software

An agentic AI solution unifying a number of HR systems

To provide employees a single entry point to complete tasks such as booking leave

Background

Agentic AI runs as a background or parallel process to other activities

Customer service processes

Such as dispute resolution in banking

Research style solutions

Such as NotebookLM or ChatGPT Deep Research

Contact centre support solutions

Surfacing the most relevant contextual information as a call is taking place